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Version: 0.7.0

Process

Definition​

A process is a repeatable sequence or coordination of work that creates a defined business outcome.

Boundaries​

A process boundary is defined by its triggering event, outcome, and accountability. It is neither an organizational unit nor necessarily the workflow in one system. Technical orchestration may implement part of a process.

Minimum characteristics​

  • triggering event;
  • expected outcome;
  • owner;
  • participants;
  • lifecycle state.

Relationships​

A process realizes a service, requires capabilities, operates on information objects, and is supported by systems through capabilities.

Example​

PRC-HANDLE-REQUEST begins with a customer case and ends with a confirmed resolution or an agreed escalation.

Common mistakes​

  • modeling an organizational unit's function list instead of an outcome flow;
  • copying a system workflow without business boundaries;
  • decomposing to every manual step when analysis only needs the end-to-end level.